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NEW GUESTS
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Please arrive 5 minutes prior to your first treatment to allow ample
time to check-in and prepare fill out forms. Arriving late will simply
limit the time for your treatment, reducing its effectiveness. Your
treatment will end on time so that the next guest is not delayed.
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LATE ARRIVALS
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If arrival is delayed, we will make every effort to accommodate your full
appointment, but this is not always possible. Service time may be
abbreviated to avoid delays for other guests; treatments are charged at full
value. Appointments missed by 15 minutes or more may need to be rescheduled
for another date. Last minute changes to appointments will be honored only
if a service appointment is available for a later time in the day (of your
appointment) and other guests are not inconvenienced.
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CANCELLATIONS & NO SHOWS
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If arrival is delayed, we will make every effort to accommodate your full
appointment, but this is not always possible. Service time may be
abbreviated to avoid delays for other guests; treatments are charged at full
value. Appointments missed by 15 minutes or more may need to be rescheduled
for another date. Last minute changes to appointments will be honored only
if a service appointment is available for a later time in the day (of your
appointment) and other guests are not inconvenienced.
Should
a cancellation be necessary, you must call us at a minimum of 24 hours ahead
of your appointment time. If a staff member cannot be reached, you may leave
a voicemail stating your reason for cancellation, as well as the date and
time of your original appointment, and whether you would like us to call you
back and reschedule your appointment.
Cancellation of
a spa service with less than twenty four hours notice will result in a 50%
charge. Cancellation of a spa package with less than twenty four hours
notice will result in a 100% charge.
No Shows: All No Shows may be charged 100% of all services booked.
Gift Certificates: If an appointment to redeem a gift certificate is
not cancelled or rescheduled within the reasonable time stated in the
policies above, we will be unable to redeem your certificate. We understand
emergencies happen, but we also appreciate your cooperation.
Sales:
All service sales, retail sales and gift certificate sales are
final, with no refunds. Should you not wish to redeem a gift certificate you
can transfer it for spa credit towards products or other services.
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LATE ARRIVALS
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If arrival is delayed, we will make every effort to accommodate your full
appointment, but this is not always possible. Service time may be
abbreviated to avoid delays for other guests; treatments are charged at full
value. Appointments missed by 15 minutes or more may need to be rescheduled
for another date. Last minute changes to appointments will be honored only
if a service appointment is available for a later time in the day (of your
appointment) and other guests are not inconvenienced.
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PRIVACY STATEMENT
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We value your business, and respect your right to privacy. Our web site is a
safe environment for anyone who visits or purchases from us.
We use the information you provide about yourself when placing an order only
to complete that order and to use it internally for informational purposes.
We do not share this information with outside parties except to the extent
necessary to complete your order. In no other way do we share your
information with anyone else, for any reason.
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PAYMENT & GRATUITY
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The Spa accepts cash, MasterCard, Visa, Traveler's Checks, and Personal
Checks as payment. All gratuities may be paid directly to the
aesthetician/clinician in cash.
We apologize for the inconvenience, but the Spa cannot add a gratuity to
your credit card. We proudly recruit and train our staff to be the most
qualified spa professionals in the industry. Our recommended standard
gratuity for spa treatments is 15%-20%.
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RETURNED - BOUNCED CHECKS
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Checks returned for insufficient funds will incur a $30.00 service fee.
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PRICING & PRODUCTS
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Due to unforeseeable fluctuation of prices in the market today, our prices
are subject to change without notice. Products are continually upgraded to
pass on to our customers exciting developments and offers; therefore,
current products may vary from online listings.
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PRODUCT RETURN POLICY
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Your satisfaction is important to us. We will gladly exchange any items
damaged in transit or items shipped in error.
All returns require a return authorization. In order to receive full credit,
all returns must be in saleable condition and returned within thirty (30)
days of purchase date. When calling for return authorization, please have
ready the invoice number and product number of the item(s) being returned.
You will be given a return authorization number to include with the return.
We pay the shipping charges for returns due to our error only. All freight
and handling charges on returned goods are the responsibility of the
customer. Refunds are offered for all unopened products when accompanied by
a receipt and returned within (30) days of your purchase. Unopened products
without receipts may be exchanged for either services or products. We regret
we cannot exchange or refund products that have been used or opened unless
your return is due to: Products past expiration date.
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CHANGES TO THESE POLICIES
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Les Elements without notice to you and in its sole discretion, may amend
these policies from time to time. We will, however, list the date in which
we update a certain policy. The update will be listed in red.
Your continued use of Les Element's or INT Therapy Center's websites after
any such amendments signifies your acceptance thereof.
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LEGAL AGREEMENT - DISCLAIMER
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Our service descriptions are provided for informational purposes and are not
meant to substitute for the advice provided by your own physician or medical
professional, nor are they intended to diagnose, treat, cure or prevent
disease. All prices and fees are subject to change without prior notice.
The information provided to you physically and verbally is based on
scientific research, natural healthcare practitioners, scientists, journals
and other reputable sources.
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