Accounts
Each client’s information is stored electronically and used for billing purposes only. At this time online ordering of skin and body care products is not available. Access to your account info must be requested in person. We ask that each client inform us immediately of any change of address, phone number or new injury.
 

Billing
Payment Methods Accepted Mastercard, Visa, Personal/Business Checks, Cash Upon successful authorization, we will authorize the full amount of your purchase plus any applicable sales tax and shipping fees. Please Note: Nature's Sunshine and Natria Skin Care are the only product lines we currently sell via the internet at this time. Payments for Phone Orders will be processed by phone using a Visa or Mastercard only. Payments for Phone Consultations (Nutritional Counseling) can be made by check or credit card.
 

Gift Certificates
Shipping of an eGift Certificate or store gift certificate is free, regardless of it's face value. However, when an eGift Certificate or store Gift Certificate and merchandise are ordered together, a normal shipping charge will apply. Order Confirmations Upon submitting a phone order or online order you will automatically receive an Order Confirmation number. Cancelling or Modifying Phone Orders The only time that you can cancel or modify your order is within 4-8 hours of placing your order. Once your order enters the shipping process, no further changes can be made. Contact Us Toll Free: 1-800-652-5802
 

Orders
Orders for In-Store Pick-Up
Customers are welcome to call ahead and request that certain products be held until your arrival. Since we are mainly a clinic and spa, our products are not out on public display, and must be asked for. We apologize if this poses any inconvenience. You may browse our website product section, and write a list of all of the products you are interested in purchasing. When you arrive at our spa, you can relax in our waiting room while we gather your list together, and create an invoice for you.

Orders by Phone
Please have product information, product Id's, payment information and so forth, available before you call, for quicker processing. You will be given a total, which includes shipping fees, and an order confirmation #.

If you are a new customer and have not shopped with us before, you will be required to register first by providing us with your full name, address, phone number, and payment information. Make sure to provide precise city, state, and zip code information for shipping. Remember to spell out the city to which you are shipping the order. Many times abbreviations, misspellings, and other typos can result in errors.
 

Samples
Samples are available for most of the product brands we carry. For each Phone Order you place, you will be sent up 5 random samples. You may also request which samples you would like to be sent.
 

Shopping
Finding Products & Brands
Use our comprehensive Search box located on our home page to find the exact product you need. You can enter a product number or even a partial description of the product. You can be as broad as "red lipstick" or as specific as "dry skin moisturizer."

Product Availability & Out of Stock
Although Institute of Natural Therapeutics & Les Elements Medi-Spa strives to maintain stock levels; there may be times when a product is not available, due to certain unavailability. We do not back order automatically; a request must be made by the customer.

If you wish to have us back order out of stock items, please request this when placing your order. Regular shipping charges will apply.
 

Pricing & Discounts
Depending on the amount of your purchase, you may be eligible for a discount. Discounts are based on a cumulative purchase at the time of ordering. So please inquire with us when placing an order.
 

Gifts
Les Element's online Gift Certificates can be requested here, and can be enjoyed anytime; with no expiration! The purchaser must have e-mail and web access in order to receive a confirmation and invoice. Gift Certificates are mailed to purchaser or recipient, depending on preference, within 24 hours after submitting your order. Please note that Gift Certificates are not considered to be merchandise and are shipped by mail for Free.

Lost/Misplaced Gift Certificates
Please send an e-mail to our Customer Service department and we will resend the Gift Certificate to the original recipient address. Please remember to include the recipient's name, e-mail address (if available) and/or the order number (if available) with which it was purchased. Our representatives will only be able to resend your Gift to a recipient if it has not been redeemed.

Returning Gift Certificates
Gift Certificates are non-refundable. However, certificates may be exchanged for alternate services or products of equal or greater value of your Gift Certificate amount.

Corporate Gifts
When shopping for a business gift, you can choose from the many services featured on our site or purchase an Gift Certificate. We have therapists and skin care specialists available for onsite treatments. Please call for price range and time scheduling.
 

Sales Tax
By law, a 5-7% sales tax will be charged to all orders when purchasing skin or beauty care products.
 

Shipping & Returns
Processing Time
Orders received between Monday and Friday are usually processed the same day or by the end of next business day.

Shipping & Handling
Costs vary according to weight & Destination. You will be informed of shipping charges before your payment is processed.

Returns & Exchanges
Your satisfaction is important to us. We will gladly exchange any items of unsatisfactory quality or items shipped in error. All returns require a return authorization. In order to receive full credit, all returns must be in saleable condition and returned within thirty (30) days of purchase date. A 10-15% restocking fee may be charged after (30) thirty days. When calling for return authorization, please have ready the invoice number and product number of the item(s) being returned. You will be given a return authorization number to include with the return. We regret that we are unable to refund original shipping costs, if the return is not due to our error. All shipping and handling charges on returned goods are the responsibility of the customer.

Returns Address
Les Elements c/o Returns Dept. 6450 First Avenue North Saint Petersburg, FL 33710

Refunds & Store Credit
When authorized, we will issue a full refund to your reimburse you through your original method of payment. Your refund will be processed upon receipt of your returned products. -Per your request, you may receive your refund in the form of an online store credit, saved to your customer account. -We regret that we are unable to refund original shipping costs, if the return is not due to our error. -We will notify you via e-mail or by phone once your return has been processed. Please note that your financial institution will likely take approximately 5-7 business days to reflect this transaction.
 

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